Essential Writing Skills for the Workplace


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No. of Days:
2 Days
Funding Individual
Full Cost S$684.8
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Professionals in various lines of work have endless ideas floating through their minds, but what happens when they try to convey them through written words? There is a struggle at times to effectively get the buy-in from your audience, and that is what you want to avoid in an ever-changing business landscape.

Develop the professional communication skills that will help you and your team to excel in writing effective business correspondences.

After the workshop, you will be able to:

  • understand the fundamentals of business writing
  • write in a professional manner
  • learn to avoid common mistakes in writing
  • write in a courteous and complete manner that will satisfy your reader
  • create messages that are clear and concise
  • less is more – without the loss of quality
  • further develop your writing for more specialised documents
  • gain greater confidence by becoming more convincing, credible and effective in your communication


  • Introduction
    – Importance of effective business writing skills
    – Common errors to avoid
    – Defining the purpose of your message
  • Avoid making assumptions
    – Choose concrete and familiar words
    – Beware of obsolete and flowery languages
    – Put action in your verb
  • Clarity and word choice
    – Eliminate unnecessary jargon
    – Choose the language that achieves your goal (of writing)
  • Style and tone
    – Writing with a ‘YOU’ attitude – what it means to be focused on your reader
    – Be empathic, sincere, tactful and thoughtful
    – Confidence in a polite tone
  • Writing concisely
    – Eliminate redundant and wordy expressions
    – Include only the relevant information
    – Avoid unnecessary repetition
  • Usage of proper grammar
    – Learn to do proper content editing
    – Choose the correct words and phrases
    – Proofreading
  • Building rapport with your reader
    – How to empathise with your customers
    – Build trust and relationship through your writing
    – Improve your credibility through your style of writing
  • Format in Business Writing
    – How to write proper subject lines
    – Improve readability for your audience
    – Use appropriate sentence structure and paragraphs
  • Correct writing style
    – Writing up, across and down
  • Ensure completeness
    – Provide only the necessary information
    – How to tend to queries when you do not have all the answers
    – Go the extra mile

Building Name:
Virtual Classroom
EON Consulting & Training Pte Ltd

EON Consulting & Training Pte Ltd, formerly known as Effective Outsource Networks, was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore.

It has helped organisations improve on day-to-day human resource operations through three main areas of support, namely, information service, consulting and training.

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Audrey Lai

Ms Audrey Lai has several years of working experience in the public and private sectors: corporate training, education, accounting, project management and banking. She brings with her a wealth of experience working with diverse groups of people, and in different environments and work cultures. For the past 15 years, she has been a corporate trainer, specialising in business communication and English language training.

She has designed and delivered business communication courses to corporate executives from different levels. These courses range from business correspondences (emails, letters and minutes), grammar for business English, proofreading and editing to dictionary skills for speaking and writing. As a believer of life-long learning, she has in-depth understanding of adult learning issues and is always ready to encourage participants to adopt an open and a learning attitude. She enjoys working with participants from diverse professions and facilitating group participation to enhance their business English skills. She brings learning to life, and many have benefited from her subject knowledge, interactive approaches, hands-on tasks and practical examples in the programmes she conducts.

She holds a Master of Education (English Language) from the Nanyang Technological University, a Bachelor of Arts and a Diploma in Management Studies. She also has a Certificate in Teaching English as a Second Language (TESL) and an Advanced Certificate in Training and Assessment (ACTA).

The following are details breakdown of the funding

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SkillsFuture -
Productivity & Innovation Credit -
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  • Funding is subjected to approval from the government agencies
  • The amount is calculated based on the "Up to" percentage of the course fees
  • Taking into assumption that you have not fully utilized the SkillsFuture Credit and Productivity & Innoviation Credit Scheme


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