Conducting Performance Discussion Successfully


No. of Days:
2 Days
Funding Individual
Full Cost S$720
Please refer to the "Funding" tab to understand details breakdown
How much you need to pay? Login to find out more about the funding
Course Date

Course ID

Course Start Dates / Time


Course Status

No Course Date

Performance appraisal is an unavoidable supervisory activity as employees look forward to understand how their superior views their performance. Linking performance appraisal to rewards makes the session even more sensitive to handle.

Just how can the appraiser handle such a delicate situation with control and confidence? How can the appraiser deal with different employee styles? How can the appraiser give feedback based on well documented facts? What are the characteristics of a good interview that appraisers can emulate?

This course is designed to equip leaders and managers with a holistic perspective to managing staff performance, practical insights to manage staff performance confidently, as well as useful tools to help determine performance expectations and work targets, monitor staff progress in performance, provide conducive timely feedback, assess performance objectively and consistently, as well as facilitate effective coaching, check-in conversations, and appraisal discussions.

At the end of the programme, participants will be able to:

  • adopt a regular and continuous approach to manage staff performance successfully
  • set performance and behavioural expectations for staff based on their job duties and organisational requirement
  • monitor staff performance accurately in order to provide conducive and timely feedback
  • assess staff performance in a consistent manner so as to maintain their credibility as an objective and fair leader
  • engage different employee types in appraisal discussion and discuss performance issues with the correct focus
  • improve on the effectiveness of how learning & development plans has been carried out within their teams


1. Key to Successful Performance Management

  • How to manage staff performance successfully
  • What are the key activities in performance management
  • What roles do appraisers and staff play in performance management

2. Understanding KPIs & Goal Setting

  • What types of goals to set for staff
  • How to determine work targets based on job duties
  • How to write SMART goals
  • How to guide your staff to achieve complex goals
  • How to interpret behavioural requirements consistently

3. Coaching & Timely Intervention

  • How to keep track of employee performance and progress effectively and accurately
  • How to provide feedback in a timely and conducive manner
  • How to deploy coaching effectively to guide staff in their performance

4. Reviewing Assessment Criteria

  • How to rate staff performance as objectively and consistently as possible

5. Preparing for Appraisal Interview

  • What is the objective and scope of discussion for appraisal interview
  • How to better structure the discussion agenda to get better receptivity from the staff
  • What are the common pitfalls to avoid in an appraisal interview

6. Process & Techniques to Manage Different Employees

  • What are the different employee types in appraisal discussion
  • How to manage the different employee types for a successful appraisal discussion

7. Establishing and Reviewing Learning & Development Plans

  • How to diagnose the underlying causes in performance gaps of my staff
  • How to establish an individual development plan for my staff

Who should attend?

  • Aspiring Professionals, Managers and Executives (PMEs) who have yet to lead a team but are interested to be future-ready for the opportunity
  • All team and project leaders, supervisors, executives and managers who need to appraise their staff
  • Existing leaders and managers who have challenges in managing their staff performance or in engaging their staff for appraisal discussions


The training programme will be delivered through a combination of e-learning, interactive short lectures, class exercises and discussions, case-studies, and guided reflection to achieve the desired learning outcome.

Building Name:
Virtual Classoom
EON Consulting & Training Pte Ltd

EON Consulting & Training Pte Ltd, formerly known as Effective Outsource Networks, was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore.

It has helped organisations improve on day-to-day human resource operations through three main areas of support, namely, information service, consulting and training.

Training Center

Total No. of Review Submitted: 0

Average Score:


No Course Review

The following are details breakdown of the funding

WSQ Login to find out more about the funding
SkillsFuture -
Productivity & Innovation Credit -
How much you need to pay? Login to find out more about the funding


  • Funding is subjected to approval from the government agencies
  • The amount is calculated based on the "Up to" percentage of the course fees
  • Taking into assumption that you have not fully utilized the SkillsFuture Credit and Productivity & Innoviation Credit Scheme


Other courses available by EON Consulting & Training Pte Ltd