The Food and Beverage (F&B) Services industry is a growing sector with around a total of 7,260 establishments in Singapore which includes food caterers, restaurants, bars, canteen, coffee shops, fast food restaurants, cafes, creameries, snacks bars, cocktail lounges and pubs. Business costs play a crucial factor to sustain the business in the long term. As 30% of it is manpower cost, it is important to upgrade the skills of the employees to retain them and make them competent in their work.
Sushi Express owns more than 16 outlets in Singapore and has hired more than 300 employees. We are honoured to invite the CEO of Sushi Express to share on his views on the training a person should attend if they are keen to join this industry. It will also be useful for those already in the food industry to stay competitive
CEO of Sushi Express
|Course||Customer Service||Remarks||Customer service is one of the most important factors to the success of the food industry. There is a common saying in the food industry that states people will come for the food, but will come back again for the service.|
|Course||Leadership||Remarks||This training is useful especially when the businesses have a few outlets. It will need to equip the store manager and supervisor with the skill set to manage the store.|
|Course||Language||Remarks||Singapore is a well known nation for multi-racial society and a place where tourists like to visit. It is crucial to have employees who can serve different group of customers.|
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